Fibertown
  • 21-Jun-2018 to 20-Aug-2018 (CST)
  • NOC - Bryan
  • Bryan, TX, USA
  • Part Time

Customer Service Technician I
Part Time, Weekend
Bryan, Texas

FIBERTOWN Bryan is looking for a part-time Customer Service Technician for their Data Center.
The individual will be responsible for:
- responding to inquiries and requests for assistance with computer networks and systems
- identifying and reporting problems via monitoring applications
- troubleshoot and provide on-site hands and eyes support to assist customers and engineers
- escalating issues to On-Call personnel
- performing a moderate level of physical activity including accessing equipment on the roof and lifting or moving servers or equipment up to 30 lbs. the candidate will need to be capable of climbing several sets of stairs each shift.
- providing level 1 technical support to customers and engineers
- working independently for 9 hours at a time in set shifts week after week

Expectations:
- candidate should have a HS diploma or equivalent with some college preferred
- basic knowledge of PC's, servers, network hardware and their components
- functional knowledge of software applications including Microsoft Office required
- excellent written and verbal communication skills required
- critical thinkers are a plus
- candidate will be available for additional shifts as needed
- punctual, responsible, and reliable without fail
- high weekend and holiday availability
- high integrity is required due to the sensitive nature of our operating environment

This is a part time weekend and holiday position with scheduled work hours of Saturday and Sunday from Midnight to 9 AM.  Initial training may be required during the week.

Fibertown
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If you are interested in applying for employment with our company and need special assistance or an accommodation to apply for a posted position, call (979) 764-2228 and leave a message with your requested accommodation or email HR@Astin.us.