Fibertown
  • 30-Apr-2018 to 29-Jun-2018 (CST)
  • NOC - Bryan
  • Bryan, TX, USA
  • Part Time

FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center.

Position Objective

  • Provide 1st level customer support to FT/MNS clients
  • Monitor facility and network health
  • Assist in collecting performance metrics of facility systems
  • Assist in service delivery functions as necessary
  • Perform On Site Hands and Eyes support for customers and coworkers

Performance Standards

  • Providing exceptional customer service to all customers, suppliers, and employees.
  • Constantly representing Astin in a positive and professional manner regardless of customer requests, complaints, or demeanor.
  • Complying with Astin policies and procedures.
  • Interacting with other Astin employees, suppliers, and customers in a courteous and professional manner.
  • Communicating work progress and significant issues to your supervisor.
  • Upholding company core values of Passion, Accountability, Creativity, and Excellence

 General Responsibilities

  • Provide support for FIBERTOWN/Managed Network Solutions clients by phone, email, portal, and SMS
  • Respond to inquiries and requests for assistance with computer systems or PC's
  • Follow basic procedures and scripts
  • Identify problems, troubleshoot and provide advice to assist users
  • Assist in maintaining documentation
  • Other duties as assigned

 Qualifications       

    • Minimum HS diploma or equivalent with some college preferred
    • Excellent telephone, written, and in person communication skills
  • Service oriented drive and exceptional customer service skills
  • Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
  • Basic understanding of networking and networking components
  • Basic understanding of computer systems

Working Conditions

  • This position will hire individuals to cover non-standard work hours from 4 p.m. to 8 a.m., weekends, and holidays. 
  • Ability to work various shifts required
  • Must maintain a valid state driver's license.
  • No criminal record
  • A drug test and background check will be performed before final hire.

 Physical Requirements

  • Ability to perform light to medium lifting as necessary.
  • Ability to climb stairs multiple times per shift
  • Experience with hand tools and power tools required

 We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts including weekends and company Holidays.  Initial training will be during the week but may be flexible with scheduling.

 Fibertown is an Equal Opportunity Employer.

 

Fibertown
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If you are interested in applying for employment with our company and need special assistance or an accommodation to apply for a posted position, call (979) 764-2228 and leave a message with your requested accommodation or email HR@Astin.us.