Fibertown
  • 11-Sep-2017 to 10-Oct-2017 (CST)
  • NOC - Houston
  • Houston, TX, USA
  • Part Time

Customer Service Technician I

Part Time, Saturday, Sunday, and Holidays 8AM to 5 PM or 4 PM to 1 AM.

Houston, Texas

 

FIBERTOWN Houston is looking for a part-time Customer Service Technician for their Data Center.

 

The individual will be responsible for:

  • responding to inquiries and requests for assistance with computer networks and systems
  • identifying and reporting problems via monitoring applications
  • troubleshoot and provide on-site hands and eyes support  to assist customers and engineers
  • escalating issues to On-Call personnel
  • performing a moderate level of physical activity including accessing equipment on the roof and lifting or moving servers or equipment up to 30 lbs. the candidate will need to be capable of climbing several sets of stairs each shift.
  • providing level 1 technical support to customers and engineers
  • working independently for 9 hours at a time in variable shifts as scheduled

 

Expectations:

  • candidate should have a HS diploma or equivalent with some college preferred
  • basic knowledge of PC's, servers, network hardware and their components
  • functional knowledge of software applications including Microsoft Office required
  • excellent written and verbal communication skills required
  • critical thinkers are a plus
  • candidate will be available for additional shifts as needed
  • punctual, responsible, and reliable without fail
  • high weekend and holiday availability
  • high integrity is required due to the sensitive nature of our operating environment

 

This is a part time position primarily working Saturday, Sunday, and Holidays 4PM to 1 AM. We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts.  Initial training will be during the week but may be flexible with scheduling.

 

Fibertown is an Equal Opportunity Employer.

Fibertown
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If you are interested in applying for employment with our company and need special assistance or an accommodation to apply for a posted position, call (979) 764-2228 and leave a message with your requested accommodation or email HR@Astin.us.